Book Your Safari
So, you have settled on a few destinations, and you have decided on a safari to take you there.
Now what?
How to Book
After we have made a decision, what are the next steps in formalizing our booking or confirming our trip?
There are several steps:
- We will ask for the names of all confirmed travelers just as they appear in their respective passports.
- We will confirm your shipping and billing address and send a safari preparation kit.
- We will ask for a 1/3rd deposit to reserve the selected travel dates, payable by any major credit card or by check.
- We will forward an invoice for the remaining balance and a credit card authorization form (if payment is by credit card) and details of your confirmed program for your review and confirmation.
Deposits, Balance Due Dates, Special Rates
How much is required to reserve my safari?
Upon confirmation, a deposit of 1/3 of the total is required. However, full payment is required if your safari is less than 90 days away.
Once we make a deposit, is the price locked in?
Yes.
When is the final payment due?
The final payment is due 90 days prior to departure.
Is there a discount for early payment in full?
This depends on several factors including length of safari, properties visited, size of group, and how early the payment is made. Ask us!
Are there special rates for children?
Children below the age of 11 years travel at 70% of the adult rate when sharing a room with two full paying adults. If a child shares a room with one adult or with another child the full adult rate applies.
What does "Single Room Supplement" (SRS) mean?
This is a surcharge applied when a traveler chooses to have a room to themselves, or "solo rooming." All of our listed prices are based on two people sharing a room.
Can I pay with my credit card over the phone?
Yes, we can take your credit card details over the phone.
Cancellation Policy
What is your cancellation policy?
While any cancellation is regrettable, significant planning and administrative resources are committed long before departure and as a result, a cancellation charge is applicable for each cancellation.
Upon receipt of written notice of cancellation, we will refund any fees you have paid for your safari, less administrative expenses as follows:
- Ninety days or more prior to departure: Full refund less $750.00 per traveler.
- Eighty-nine to 45 days prior to departure: Full refund less 33% of the safari's total cost.
- Less than 45 days prior to departure: No refund.
- Airfares are non-refundable.
Air Travel
Are international airfares from the USA included in the price?
The safari prices provided on our website, www.kenya.com, are for ground arrangements only. Round trip international airfare from your home city to Nairobi, Kenya (NBO), Kilimanjaro (JRO) or Arusha (ARK) is charged separately.
Do you assist with airline bookings?
We sure do. Our airline reservations experts would be happy to assist you with airline reservations from the United States to East Africa.
How many hours is the flight to Kenya/Tanzania from the United States?
Most flights from the United States stop in London or Amsterdam on their way to Nairobi, Kenya or Arusha, Tanzania. A flight from New York to Amsterdam/London is seven hours or so. Amsterdam/London to Nairobi/Arusha is eight-and-a-half hours. Total flight time with no layovers is fifteen to sixteen hours.
Are airport transfers included if we make our own flight arrangements to Africa?
Our airport meet and greet service is part of your safari. The airfare is completely separate. Many of our clients purchase airline tickets using frequent flyer miles they have accumulated.
Travel Insurance
Do I need travel insurance?
We highly recommend travel insurance. Between missed connections, lost or delayed luggage, or medical emergencies, insurance offers you the peace of mind that your vacation investment is well protected. We provide trip insurance through the best in the business – Travel Guard Insurance. Details are included in the safari preparation kits we forward once the reservation is confirmed.
What trip insurance is available and what are the terms?
We offer trip insurance through Travel Guard, a division of AIG. The rates vary between 5-8% depending on age and requested benefits. Click here for more information.
